Privacy policy

Last updated: 18/03/2026

Yugen Factory (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your data when you visit or purchase from our website.

1. Data Controller

For GDPR purposes, the data controller is:

Yugen Factory
La Ciudad Elche, Ptda. de la Hoya, Polígono 1 Nº19, Bajo
03294 La Hoya, Alicante, Spain
Email: info@yugenfactory.com
Phone: +34 658 348 895

2. Personal Data We Collect

Identity data: name, surname
Contact data: email, phone, shipping & billing address
Transaction data: order details, payments
Technical data: IP address, browser, device info
Usage data: website interactions
Marketing data: preferences for communications

3. How We Collect Your Data

We collect data when you:

Make a purchase
Create an account
Contact us
Browse our website (via cookies/analytics tools, subject to consent)

4. Legal Basis for Processing

Contract: to process and deliver orders
Legal obligation: to comply with tax/accounting laws
Legitimate interest: to improve services and prevent fraud
Consent: for marketing communications and non-essential cookies

5. How We Use Your Data

Process and deliver orders
Communicate about your purchase
Provide customer support
Improve website and services
Send marketing communications (only with consent)

6. Third-Party Processors

We share data with trusted third parties only as needed:

Shopify: hosts and operates the store
Payment providers: process payments
Shipping providers: deliver orders
Google Analytics: analyze website usage

All processors act only under our instructions and comply with GDPR.

7. International Transfers

Some processors may operate outside the EEA. In such cases, we ensure safeguards such as Standard Contractual Clauses approved by the European Commission.

8. Cookies & Tracking

We use cookies to:

Ensure website functionality
Analyze traffic via Google Analytics
Improve user experience

Non-essential cookies are only used after your explicit consent.

You can manage or disable cookies through your browser settings or via our cookie banner.

Google Analytics data retention: up to 14 months (default configuration).

9. Data Retention

Order data: up to 6 years (legal obligation)
Marketing data: until you withdraw consent
Analytics data: per configured retention period

10. Your Rights

Under GDPR, you have the right to:

Access your data
Correct inaccuracies
Request deletion
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

You may lodge a complaint with the Agencia Española de Protección de Datos (AEPD).

11. Data Security

We implement appropriate measures:

Secure servers
Encryption where applicable
Restricted access to personal data

No transmission over the Internet is 100% secure.

12. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this policy from time to time. Changes will be posted here.

14. Contact

Questions about this policy or your data:

Email: info@yugenfactory.com
Phone: +34 658 348 895
Address: La Ciudad Elche, Ptda. de la Hoya, Polígono 1 Nº19, Bajo, 03294 La Hoya, Alicante, Spain