Shipping policy

Thank you for shopping with Yugen Factory! Below you’ll find all the details regarding our order processing, shipping timelines, and delivery terms.

Order Processing

  • Standard Timeframe: All orders are processed within 8–10 business days (Monday–Friday, excluding holidays).

  • What's Included: Processing includes custom order verification, quality checks, and packaging.

  • Peak Seasons: Processing times may extend slightly during high-volume periods, but we work to dispatch your order as quickly as possible.

Shipping & Delivery

  • Global Shipping: We ship worldwide. Delivery times vary depending on your destination and the shipping option selected at checkout.

  • EU Orders: Estimated delivery within 5–12 business days after dispatch.

  • EU Consumer Rights Notice: Under EU consumer protection law, if your delivery exceeds 30 days without prior agreement, you hold the right to cancel your order for a full refund.

  • Note: Delivery estimates are guidelines and may be affected by customs clearance or local carrier delays.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking link and number to follow your delivery status in real-time.

Customs, Duties & Taxes

  • International Orders: Shipments sent outside the European Union may be subject to import duties, VAT, or local customs fees set by your destination country.

  • Customer Responsibility: Any applicable customs duties or import taxes are the buyer's responsibility and are not included in our item or shipping prices. We recommend checking with your local customs office prior to placing an order.

Shipping Delays & Exceptions

While we strive to ensure timely delivery, Yugen Factory is not liable for carrier delays caused by:

  • Severe weather or natural disruptions

  • Customs inspections or administrative delays

  • Local postal operational delays

Risk & Ownership

  • Risk of Loss: Risk in the products passes to you upon delivery to your specified shipping address.

  • Title: Ownership of products transfers to you once full payment has been received.

Need Help?

If you have questions regarding your order status or shipping details, please contact us: