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Shipping policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Order Processing

  • All orders are processed within 6–12 working days (Monday–Friday, excluding holidays).

  • This includes order verification, quality checks, and packaging.

  • During peak periods, processing may take slightly longer, but we aim to prepare your order as quickly as possible.

Shipping & Delivery

  • We ship worldwide. Delivery times vary depending on your location and the shipping method selected at checkout.

  • Estimated delivery times are guidelines only and may be affected by customs, local postal services, or other factors outside our control.

  • For EU orders, delivery is usually within 4–12 working days unless otherwise indicated.

Note: If delivery exceeds 30 days without prior agreement, you have the right to cancel your order and receive a refund (EU consumer law).

Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email with tracking information.

  • You can use this tracking number to follow your shipment until delivery.

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

  • These additional charges are the customer’s responsibility and are not included in the product or shipping price.

  • We recommend checking with your local customs office before ordering.

Shipping Delays

  • We strive for timely delivery, but delays may occur due to circumstances outside our control, including:

    • Weather conditions

    • Customs processing

    • Courier or postal service issues

  • We appreciate your patience in such cases.

Risk & Title

  • Risk in the goods passes to you upon delivery.

  • Title to the products transfers to you once full payment has been received.

For questions regarding shipping or your order:
Email: info@yugenfactory.com
Phone: +34 658 348 895